Thank you for choosing to shop with us! We want to ensure your satisfaction with our products. Please read through our return policy below:
1. **Damaged or Defective Products**
If you receive a damaged or defective product, please contact our customer support within 7 days of delivery. We will gladly assist you with the return process. To streamline the process, please provide clear photos or videos showing the issue.
2. **Incorrect Products**
In the rare event that you receive an incorrect product, please contact our customer support within 7 days of delivery. We will work with you to resolve the issue and arrange for the correct product to be shipped to you.
3. **Returns and Exchanges**
We understand that sometimes you may change your mind or the product may not meet your expectations. For non-damaged or non-defective items, we accept returns and exchanges within 14 days of delivery. To be eligible, the item must be unused, in its original packaging, and in resalable condition.
4. **Return Process**
To initiate a return or exchange, please contact our customer support. We will provide you with a return authorization and instructions on how to proceed. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.
5. **Refunds**
Once your returned item is received and inspected, we will process the refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
6. **Non-Returnable Items**
For health and safety reasons, certain items are non-returnable. These include opened or used coffee, tea.